Customer Support

Committed to leading the industry around the world—and providing exceptional, one-on-one support.

We stand by our revolutionary engineering with customers services before purchase, during installation, and throughout decades of use. We are committed to sharing our expertise in equipment and the processing industry through technical support, workshops, clinics and business consultations.

Engineering Rendering

Engineering Services

Our engineering team works with you to define the scope and size of a proposed extrusion project, helping you identify the best equipment and process solutions to nurture every bit of value in your products.

SERVICES:

  • Entire plant layouts
  • Plant and ancillary equipment quotations and sourcing
  • Process flow assistance
  • Technical drawings and guidance
  • Site evaluation and installation supervision

Regional Service Network

Certified technicians are located around the globe to offer installation supervision, on-site equipment commissioning and training, a free first-year follow-up service visit, and assistance with routine maintenance and repairs.

Installation Expertise

During the installation of your extrusion project, Insta-Pro technicians and engineers can come to your site to review placement and process flow against your plant layout and advise on improvements.

Ongoing Support

Upon completion of installation, Insta-Pro technicians start up your equipment supplemented with on-site training for operational staff. By assuring your team is properly trained on equipment operation, safety, and quality control, you’ll optimize end-product quality from day one.

Each new equipment purchase includes a free on-site technician visit within the year following startup.

Market Support and Business Consultation

The Insta-Pro in-market team provides consultative services including market linkages to end users, suppliers and lending institutions. We also conduct feasibility analysis of opportunities, provide technical guidance on optimizing end products, and cultivate new ideas to grow your business.

Our global team is dedicated to a partnering approach that quickly responds to questions, with our primary objective in maximizing your success.

Nutrition Consultation and Hanson & Said Research & Development Center

Insta-Pro equipment owners have direct access to our expert nutritionists, whose decades of experience inform keen troubleshooting and consultation on Insta-Pro equipment and end products.

Expanded nutritional support services include formulations as well as site visits to train staff plus interact with customers and consulting nutritionists.

The Research and Development Testing Center is an invaluable resource that offers customers access to a developmental team of nutritionists, engineers and technicians to evaluate and develop their product and processing ideas.  The collaboration between the customer and R&D team is a low-cost solution to meeting their objective.

Service Plus Program

In response to customer requests for ongoing technical support and re-training of operational staff, Insta-Pro International® created the Service Plus Program.

This program allows customers to pre-purchase service packages for up to a 3-year period, resulting in a dramatic reduction in cost per service visit. In addition to on-site visits by service technicians, the Service Plus Program includes monthly remote evaluations of operational parameters, including feedback on improvements.

Since introducing the Service Plus Program, our customers have experienced a reduction in operational costs as well as improved process efficiency, resulting in notable financial benefits.

Business Partners

In order to support customers who need assistance in finding solutions for project financing, sourcing of ingredients or access to refining technologies, we have identified and formed business relationships with industry leaders. These relationships have enabled solutions and connections such as:

  • Consistent supply of container loads of soybeans and grains
  • Connection to a world-leading vegetable oil refining technology provider
  • Access to alternative financing solutions including leasing options, export/import bank-backed loans, or short-term financing and government funding programs for USA-based projects

 


Contact us Today!

Ready to grow your business with Insta-Pro products or services?


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