Insta-Pro International is a global leader in the manufacture of extrusion and pressing equipment for processing oilseeds, grains, pet food and fish feed. Based in Des Moines, IA, we have over 50 years of history in providing value-added, unique processing solutions for small to medium processing needs. Our entrepreneurial spirit and focus on growth offer an exciting work environment where our employees contribute directly to the success of our company.
The Service Technician position will be located at our Grimes, Iowa Headquarters and will report to the Technical Services Manager. This position will perform on-site start-ups/service calls at customer locations, assist in our R&D center, and assist our customers with parts orders and service issues.
The right candidate should be able to effectively work in a team environment, have strong communication and mechanical skills, and be willing to travel both domestically and internationally.
-Perform start-up and service calls to extruder plants ensuring the equipment is operating properly.
-Inspect installation of production line including electrical connections, transitions, layout, etc.
-Train/re-train customer operators on correct procedures when operating/maintaining equipment.
-Provide customer support by assisting customers with parts orders and resolving extruder owner/operator questions by phone and email.
-Maintain customer relationships by following up periodically with customers to ensure equipment is operating at optimum performance.
-Advises visitors and extruder prospects on Insta-Pro equipment in conjunction with sales team.
-Prepares activity and trip reports once start-up/service call is complete.
-Assist in operating the R&D equipment including the extruder, horizontal press and auxiliary equipment.
-Assist with maintaining the equipment as necessary to keep in proper working condition.
-Assist with demonstrations of equipment operation and production of end product for visitors and prospective clients.
-Assemble equipment per specifications.
-Operate various power, pneumatic, and hand tools.
-Must be authorized to work in the United States.
-High School Diploma or equivalent required.
-Mechanical background/abilities required.
-General electrical knowledge preferred.
-Proficient in Microsoft Office Suite.
-Willingness to travel 25-50% of the time.
-Must be willing to travel internationally.
Insta-Pro provides a competitive salary package and bonus program as well as a strong benefits package with an excellent 401K program, health, dental, vision, life and disability coverage.
Please forward your Resume in confidence to:
2100 SE Gateway Dr, Ste 500
Grimes, IA 50111